Payment and Shipping Information

Frequently asked questions.

 

How do I pay?  We accept PayPal, PayPal Credit, Venmo, Visa, MasterCard, American Express and DiscoverIf using a credit or debit card, you will be prompted for your card information during checkout.  Your credit card or debit card payment will be processed by PayPal, but you do NOT need a PayPal account to use your credit card

If paying with PayPal (not a credit or debit card), your order will be shipped to your PayPal mailing address.  Please ensure your PayPal mailing address is correct before ordering.

 

When will I be charged?  Your card or PayPal account will be charged when you place your order.

 

Do I have to pay tax?  We collect sales tax only for models we print in the Model Monkey workshop in North Carolina, USA shipped to North Carolina, USA addresses (7.25% sales tax at checkout).*  Orders shipped internationally may be subject to your country's taxes, tariffs, import duties and other fees.  See below for more information about international shipping.

 

Do you accept returns?  No returns.  All sales are final.

When is my model made?  Please allow 1 week to make your new 3D-printed models.  Model Monkey products are "Made-To-Order".  Your models are 3D-printed after you place your order.  We carry no stock.  We print models on a first-come, first-served basis.  3D-printing is a very slow process.  Each model typically takes several hours to print.  Larger orders and larger models, such as 1/200 scale Titanic funnels and 1/96 scale turrets, take longer to make.  Production time varies according to workload.

How is my model shipped?  Models printed by Model Monkey are shipped to you via the United States Postal Service (USPS).    USPS is closed on Saturday afternoons, Sundays and the following 2021 holidays (no shipping on these days):

  • Friday, January 1 (New Years Day)

  • Monday, January 18 (Martin Luther King Jr. Day)

  • Monday, February 15 (President's Day)

  • Monday, May 31 (Memorial Day)

  • Monday, July 5 (observed Independence Day)

  • Monday, September 6 (Labor Day)

  • Monday, October 11 (Columbus Day)

  • Thursday, November 11 (Veterans Day)​

  • Thursday, November 25 (Thanksgiving Day)

  • Friday, December 24 (observed Christmas Day)

When is my model shipped?  Models are packed and shipped the next business day after 3D-printing is complete.  When we buy postage and create the shipping label, you will receive an automated email notification in English stating that your models have been shipped.  The notification will include a tracking number.  We deliver your models to the local post office the same day the shipping label is created.  The shipping label creation date is the actual mailing date. 

 

Although USPS has received your package the same day the shipping label is created, USPS may not scan your package into their tracking system for another day or two.  Until your package is scanned into the USPS tracking system, tracking information status will erroneously read "Pre-Shipment...Shipping Label Created, USPS Awaiting Item".  This status is not accurate.  Accurate tracking status normally begins after the package is scanned at USPS.

After you receive a tracking number, you can request automated USPS tracking updates by text or emailSign up for automated tracking updates on your package's "USPS Tracking" webpage under the "Text & Email Updates" drop-down menu.

NOTICE: the US Postal Service is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19.  Expect shipping delays and incorrect tracking status.  Even if your package is moving through the postal system, tracking information may be wrong, incomplete, or nonexistent.  Model Monkey cannot resolve these problems.  Your patience is appreciated.

Will you combine shipping?  Yes, we can combine shipping for multiple orders that have not yet been shipped.

From where is my model shipped? 

Gray resin models are printed by Model Monkey with our own 3D printers and shipped from the Model Monkey workshop in North Carolina, USA.

White acrylic plastic models, nylon models, metal nameplates and very large models designed by Model Monkey are 3D-printed and sold by a separate company called "Shapeways".  Shapeways ships from their factories in New York, USA or Eindhoven, The Netherlands.  Normally, your Shapeways-printed model will be printed in the Shapeways factory that is closest to you and shipped to you from that factory.  When you buy a large Model Monkey product or nameplate printed by Shapeways, you are actually buying the model from Shapeways, not from Model Monkey.  For models bought from Shapeways, please contact Shapeways customer service (click here) for Shapeways' printing, tax and shipping questions.

Where can you ship?  We can ship to more than 190 countries world-wide via the United States Postal Service, including US territories, APO, FPO and DPO.  At checkout, for APO / FPO / DPO AE customers, please use New York as your shipping state. For APO / FPO / DPO AP, please use California as your shipping state.

Click here for a list of locations temporarily not served by USPS due to COVID 19.

Do you replace models lost or damaged during shipping?  Only if you buy shipping insurance at checkout.  The shipping carrier, not Model Monkey, is responsible for products that are damaged, lost or stolen in transit.  USPS will not honor a claim for damages or loss unless you buy shipping insurance at checkout.  Model Monkey will not replace damaged or lost products at our cost if no insurance has been purchased.  If your insured models are lost or damaged, USPS or your local postal service may require from you proof of damage or loss of contents.  You must retain any damaged item, packaging, and all contents until the claim is resolved.  USPS or your local postal service may require you to bring the item, packaging, and all contents to a post office for inspection.

How much does shipping cost?

Domestic USA

US Territories (Puerto Rico, US Virgin Islands, Guam, American Samoa, etc.),

US Military (APO and FPO) and Diplomatic (DPO) addresses

Covid 19 notice: expect shipping delays and incorrect tracking status.

Please allow 4 weeks for delivery.

If 4 weeks is unacceptable, please DO NOT ORDER.

Click here for a list of  DPO locations temporarily not served by USPS due to COVID 19.

  • USPS First-Class Package:  $5 USD.

  • Shipping insurance:  add $2.70 USD.

  • Free shipping with insurance on orders of $100 USD or more. 

  • Tracking information: yes.  Expect Covid 19-related incorrect tracking status. Customers are experiencing incorrect, incomplete and / or nonexistent tracking information.

  • Delivery time: please allow 4 weeks.  US Territories, APO, FPO and DPO may take longer.  Expect Covid 19-related delays.  Your patience is appreciated!

  • APO, FPO, DPO AE: choose New York as your shipping state at checkout.

  • APO, FPO, DPO AP: choose California as your shipping state at checkout.

If paying with PayPal (not a credit or debit card), your order will be shipped to your PayPal mailing address.  Please ensure your PayPal mailing address is correct before ordering.

International Shipping

Covid 19 notice: expect shipping delays and incorrect tracking status.

Please allow 8 weeks for delivery.

If 8 weeks is unacceptable, please DO NOT ORDER.

 

Click here for a list of locations temporarily not served due to COVID 19.

 

Due to Covid 19, your country may reject packages shipped from the USA.  Before ordering, please ask your local postal service if packages are accepted from the USA.

If the US Postal Service refuses to accept your models for delivery, we will refund your money.

If the postal service in your country returns your models to us,

we will refund the cost of the models to you but not the shipping costs.

  • Canada and Mexico - USPS First-Class International Package:  $12 USD.

  • Europe, Caribbean, Central and South America - USPS First-Class International Package:  $15 USD.

  • All other locations - USPS First-Class International Package:  $17 USD.

  • Shipping insurance:  add $2.70 USD.

  • Free international shipping with insurance for orders of $150 USD or more.

  • Tracking information:  to many, but not all locations.  Expect Covid 19-related incorrect tracking status.  Customers are experiencing incorrect, incomplete and / or nonexistent tracking information.  USPS tracking service to some locations may stop once the package departs the USA.  Disrupted tracking has affected many international customers.  Please contact postal or customs officials in your country for delivery status if tracking stops after your package departs the USA.  

  • Delivery time: please allow 8 weeks.  Expect Covid 19-related delays.  Models are sometimes held for inspection or disinfection by customs officials in your country delaying delivery.  Tracking information may be disrupted while your models are held by customs officials.  Tracking information may resume once customs officials release your models for delivery.  Your patience is appreciated!

  • Taxes, tariffs and import duties:  you, the customer, must pay any taxes, including "VAT", "GST", tariffs, import duties, and any fees required by your country or your postal service.**  Model Monkey does not pay these costs. 

  • Customs declaration label:

    •  The actual cost of the models will be stated on the customs declaration label.  Requests to state a false, lower cost will not be honored.  Falsifying a customs label is a serious crime here punishable by up to 5 years imprisonment, a $10,000 fine, and forfeiture of our business and home (13 U.S. Code § 305 - unlawful export information activities).

    • The customs declaration label on your package will read "Scale models" and HS code 950320Customs duties for scale models, HS code 950320, vary by location and change without notice.  Please contact customs officials in your country to estimate the cost of any customs duties, tariffs or taxes using HS code 950320 in order to avoid any unpleasant surprises.

  • UK Royal Mail customers: When your models arrive in the UK, Border Force will calculate and apply import VAT on behalf of HM Revenue and Customs (HMRC).  Additionally, Royal Mail will apply an £8 handling fee.  You must pay these costs to Royal Mail before your models will be delivered to you.  Model Monkey does not pay these costs.  You may also be charged an import duty for orders valued over £135.  Royal Mail will return packages to Model Monkey if import VAT, import duty and the Royal Mail £8 handling fee are not promptly paid by the customer.  If these costs are not acceptable, please DO NOT ORDER.

  • International shipping by courier such as UPS, FedEx or DHL is not offered as a shipping option at checkout.  For those customers who require international shipping by courier, we can ship by courier.  Please be advised that international shipping by courier is extremely expensive, normally more than $100 USD to most locationsTo estimate your cost, go to UPS.com (click here) or FedEx.com (click here)The UPS store origination address is 1421 E. Broad Street, Fuquay Varina, NC 27526, USA.  The FedEx store origination address is 1051 E. Broad Street, Fuquay Varina, NC 27526, USA.  Select a 6" x 6" x 6" cardboard box (15.25 cm x 15.25 cm x 15.25 cm) weighing 0.5 pounds (0.25 kg) for a typical package.  If the estimated shipping cost is within your budget, please contact Model Monkey (click here) to request FedEx or UPS international shipping before making your order.  Please be advised our location is not served by DHL.  Free shipping is not offered for models shipped by UPS or FedEx.

We may not be able to ship to some locations.

Coronavirus / COVID 19 notice: some countries refuse to accept packages shipped from the USA then return the models to us.  If the US Postal Service accepts your models and sends them to your country but the postal service in your country rejects the package and returns the package to us, we will refund the cost of the models, but not the shipping cost.  Before ordering, please contact your local postal service and ask if a package from the USA can be delivered to you.

Click here for a list of locations temporarily not served due to COVID 19.

 

The United States Postal Service may refuse to deliver to some locations due to internal policies, international trade embargoes, armed conflict, or economic sanctions.  More information about affected countries can be found at the USPS website (click here)Some countries have restrictions.  Restrictions change frequently and without notice.  More information about specific restrictions can also be found at the USPS website (click here).

If you would like your models delivered to any of the following locations, please check with your local postal service or the US Postal Service before you place your order to be sure your models can be delivered to you.

AC Ascension Islands

AQ Antarctica

BV Bouvet Island

CC Cocos (Keeling) Islands

CU Cuba

CX Christmas Island

EH Western Sahara

ER Eritrea

FK Falkland Islands (Malvinas)

GQ Equatorial Guinea

GS South Georgia & South Sandwich Is.

HM Heard and McDonald Islands

IO British Indies Chagos

IR Islamic Republic of Iran

KP Korea, North

MI Midway Island

MM Myanmar

NR Nauru

NU Niue

PC Caroline Islands

PM Saint Pierre and Miquelon

PN Pitcairn

SD Sudan

SH Saint Helena

SO Somalia

SS South Sudan

ST Sao Tome and Principe

SY Syrian Arab Republic

TF French Southern Territories

TK Tokelau

TM Turkmenistan

WK Wake Island

* We collect sales tax only for models printed in the Model Monkey workshop in North Carolina, USA shipped to North Carolina, USA addresses.  Under United States Federal law, Model Monkey qualifies as a home-based, small business that does not meet the sales threshold established by the US Supreme Court's 2017 South Dakota v Wayfair decision.  Therefore, Model Monkey is not required to collect, and does not collect, sales tax for customers located outside North Carolina, USA.

** Model Monkey does not collect New Zealand GST for purchases shipped to New Zealand.  Model Monkey does not meet New Zealand's NZ$60,000 annual revenue (turnover) threshold for "low value goods" delivered to New Zealand.

 

Except for new nameplates, we do not accept requests for new models or alterations to existing models.

Model Monkey does not sell your personal information to anyone.

Model Monkey is GDPR and CCPA compliant.

When you access this catalog, your identity and precise location are not identified or recorded by Model Monkey.

  • When you subscribe or make a purchase, Model Monkey only uses your personal information to communicate with you or process your order.

  • Model Monkey does not receive or record your credit card, debit card or banking information.  When you buy models from Model Monkey, your PayPal or credit card information is processed and recorded by PayPal, not Model Monkey.

  • Model Monkey will never send you an email or text message asking for your credit card, debit card, or banking information. 

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