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Payment and Shipping Information

Frequently asked questions.

 

How do I pay?  We accept PayPal, PayPal Credit, Venmo, Visa, MasterCard, American Express and Discover.  Credit card transactions are processed by PayPay.  You do not need a PayPal account to use your credit card.

Do I have to pay tax?  Model Monkey collects 7.25% sales tax at checkout for orders printed by Model Monkey and shipped to North Carolina, USA addresses.*  Orders shipped internationally may be subject to your country's taxes, tariffs and import duties.  See below for more information about international shipping.

 

When is my model made and shipped?  We are presently receiving more orders than we can quickly print.  An additional 3D printer has been ordered and is expected to be operational in late December.  Until then, please allow 3 weeks to print and ship your new 3D-printed models.

 

Your gray resin model is 3D-printed after you place your order.  We print models on a first-come, first-served basis.  3D-printing is a very slow process.  Each model typically takes several hours to print.  Production time varies according to workload.  Larger orders and larger models will take longer to print.  Models are shipped the next business day after 3D-printing is complete.

From where is my model shipped? 

Gray resin models are printed by Model Monkey and shipped from the Model Monkey workshop in North Carolina, USA.

White acrylic plastic and metal products are printed by a 3D-printing company called "Shapeways" and shipped from Shapeways' factories in New York, USA or Eindhoven, The Netherlands.  Normally, your Shapeways-printed model will be printed in the Shapeways factory that is closest to you and shipped to you from that factory.  When you buy a Model Monkey model printed by Shapeways, you are actually buying the model from Shapeways, not from Model Monkey.  For taxes, printing and delivery questions about models printed by Shapeways, please contact Shapeways customer service (click here).

How is my model shipped?  Gray resin models are shipped to you via the United States Postal Service (USPS).    Shipping can be combined for multiple orders that have not yet been shipped.  USPS is closed on Sundays and US federal holidays.

 

Model Monkey is not responsible for delays attributable to the carrier, delayed by customs officials in your country, or products that are damaged, lost or stolen during delivery.  Please consider purchasing insurance at checkout.

Where can you ship?  We can ship to more than 190 countries via the United States Postal Service, including APO, FPO and DPO. 

 

How much does shipping cost?

Domestic USA , APO, FPO and DPO addresses

  • USPS First-Class Package: $5 USD.

  • Shipping insurance = add $2.70 USD.

  • Free shipping on orders of $100 USD or more. 

  • Tracking information: yes.

  • Delivery time: 2-3 business days.  APO, FPO and DPO may take longer.

International Shipping

  • Canada - USPS First-Class International Package:  $10 USD.

  • Mexico - USPS First-Class International Package:  $12 USD.

  • All other locations - USPS First-Class International Package:  $15 USD.

  • Shipping insurance = add $2.70 USD.

  • Free international shipping for orders of $150 USD or more.

  • Tracking information:  to many, but not all locations.  USPS tracking service to some locations may stop once the package departs the USA.  Partial tracking has affected customers in China, Poland, Sweden, Finland, Lithuania, Latvia and Estonia.  Please contact postal or customs officials in your country for delivery status if tracking stops after your package departs the USA.

  • Delivery time: varies by location.  Please allow 6 weeks.  Models are sometimes held for inspection by customs officials in your country delaying delivery.   Your patience is appreciated!

  • Taxes, tariffs and import duties:  you, the customer, must pay any taxes, tariffs, import duties, and brokerage fees to officials required by your country.  Model Monkey does not pay these costs.  The customs declaration label on your package will read "Scale models" and HS code 950320.  Tariffs for scale models, HS code 950320, vary by location and change without notice.  Please contact customs officials in your country to estimate the cost of any duty, tariffs or taxes using HS code 950320 in order to avoid any unpleasant surprises.  UK customers typically pay unusually high import duties.  Royal Mail routinely returns packages to Model Monkey if import duties are not promptly paid by the customer.

We may not be able to ship to some locations.

The United States Postal Service may refuse to deliver to some locations due to internal policies, international trade embargoes and / or economic sanctions.  More information about sanctioned countries can be found at the USPS website (click here).  Some countries have restrictions.  More information about specific restrictions can also be found at the USPS website (click here).  If the US Postal Service refuses to accept your product for delivery, we will refund your purchase.

If you would like your model delivered to any of the following locations, please check with the US Postal Service before you place your order to be sure your model can be delivered to you.

AC Ascension Islands

AQ Antarctica

BV Bouvet Island

CC Cocos (Keeling) Islands

CU Cuba

CX Christmas Island

EH Western Sahara

ER Eritrea

FK Falkland Islands (Malvinas)

GQ Equatorial Guinea

GS South Georgia & South Sandwich Is.

HM Heard and McDonald Islands

IO British Indies Chagos

IR Islamic Republic of Iran

KP Korea, North

MI Midway

MM Myanmar

NR Nauru

NU Niue

PC Caroline Islands

PM Saint Pierre and Miquelon

PN Pitcairn

SD Sudan

SH Saint Helena

SO Somalia

SS South Sudan

ST Sao Tome and Principe

SY Syrian Arab Republic

TF French Southern Territories

TK Tokelau

TM Turkmenistan

WK Wake Island

* Model Monkey collects sales tax only for purchases shipped to North Carolina, USA addresses.  Under United States Federal law, Model Monkey qualifies as a home-based, small business that does not meet the sales threshold established by the US Supreme Court's 2017 South Dakota v Wayfair decision.  Therefore, Model Monkey is not required to collect, and does not collect, sales tax for customers located outside North Carolina.