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Payment and Shipping Information

Frequently asked questions.

 

How do I pay?  We accept PayPal, PayPal Credit, Venmo, Visa, MasterCard, American Express and Discover.  Credit card transactions are processed by PayPay.  You do not need a PayPal account to use your credit card.

Do I have to pay tax?  Model Monkey collects 7.25% sales tax at checkout for orders printed by Model Monkey and shipped to North Carolina, USA addresses.*  Orders shipped internationally may be subject to your country's taxes, tariffs and import duties.  See below for more information about international shipping.

 

Do you accept returns?  We do not accept returns.  All sales are final.

 

When is my model made and shipped?  Please allow 2 weeks to print and ship your new 3D-printed models.  Your gray resin model is 3D-printed after you place your order.  We print models on a first-come, first-served basis.  3D-printing is a very slow process.  Each model typically takes several hours to print.  Production time varies according to workload.  Larger orders and larger models will take longer to print.  Models are shipped the next business day after 3D-printing is complete.

From where is my model shipped? 

Gray resin models are printed by Model Monkey with our own Formlabs 3D printers and shipped from the Model Monkey workshop in North Carolina, USA.

White acrylic plastic models, nylon models, metal nameplates and very large models are 3D-printed by a company called "Shapeways".  Shapeways ships from their factories in New York, USA or Eindhoven, The Netherlands.  Normally, your Shapeways-printed model will be printed in the Shapeways factory that is closest to you and shipped to you from that factory.  When you buy a large Model Monkey product or nameplate printed by Shapeways, you are actually buying the model from Shapeways, not from Model Monkey.  For taxes, printing and delivery questions about models printed by Shapeways, please contact Shapeways customer service (click here).

How is my model shipped?  Gray resin models are shipped to you via the United States Postal Service (USPS).    Shipping can be combined for multiple orders that have not yet been shipped.  USPS is closed on Sundays and US federal holidays.

Where can you ship?  We can ship to more than 190 countries via the United States Postal Service, including APO, FPO and DPO.  For APO/FPO/DPO AE customers, please use New York as your shipping state. For APO/FPO/DPO AP, please use California as your shipping state.

Do you replace models lost or damaged during shipping?  Only if you buy shipping insurance at checkout.  Model Monkey is not responsible for products that are damaged, lost or stolen in transit.  Model Monkey will not replace damaged or lost products at our cost if no insurance has been purchased.  If your insured models are lost or damaged, the USPS may require from you proof of damage or partial loss of contents.  You must retain any damaged item, packaging, and all contents until the claim is resolved.  The USPS may require you to bring the item, packaging, and all contents to a Post Office for inspection.

How much does shipping cost?

Domestic USA , APO, FPO and DPO addresses

  • USPS First-Class Package:  $5 USD.

  • Shipping insurance:  add $2.70 USD.

  • Free shipping on orders of $100 USD or more. 

  • Tracking information: yes.

  • Delivery time: 2-3 business days.  APO, FPO and DPO may take longer.

  • APO, FPO, DPO AE: choose New York as your shipping state at checkout.

  • APO, FPO, DPO AP: choose California as your shipping state at checkout.

International Shipping

Coronavirus / COVID 19 notice: your country may reject shipments from the USA.

Please ask your postal service if shipments are accepted from the USA before ordering.

  • Canada and Mexico - USPS First-Class International Package:  $12 USD.

  • Australia and New Zealand - USPS First-Class International Package:  $17 USD.

  • All other locations - USPS First-Class International Package:  $15 USD.

  • Shipping insurance:  add $2.70 USD.

  • Free international shipping for orders of $150 USD or more.

  • Tracking information:  to many, but not all locations.  USPS tracking service to some locations may stop once the package departs the USA.  Partial tracking has affected some customers in China, Poland, Sweden, Finland, Lithuania, Latvia and Estonia.  Please contact postal or customs officials in your country for delivery status if tracking stops after your package departs the USA.

  • Delivery time: varies significantly by location.  Please allow 6 weeks.  Models are sometimes held for inspection by customs officials in your country delaying delivery.   Your patience is appreciated!

  • Taxes, tariffs and import duties:  you, the customer, must pay any taxes, including "GST", tariffs, import duties, and brokerage fees required by your country.**  Model Monkey does not pay these costs.  The customs declaration label on your package will read "Scale models" and HS code 950320.  Customs duties for scale models, HS code 950320, vary by location and change without notice.  Please contact customs officials in your country to estimate the cost of any duty, tariffs or taxes using HS code 950320 in order to avoid any unpleasant surprises.  

  • UK customers typically pay unusually high customs duties and a Royal Mail handling fee.  Royal Mail routinely returns packages to Model Monkey if customs duties are not promptly paid by the customer.

We may not be able to ship to some locations.

The United States Postal Service may refuse to deliver to some locations due to internal policies, international trade embargoes and / or economic sanctions.  More information about sanctioned countries can be found at the USPS website (click here).  Some countries have restrictions.  Some countries are implementing restrictions due to coronavirus / COVID 19 concerns,  More information about specific restrictions can also be found at the USPS website (click here).  

 

If the US Postal Service refuses to accept your models for delivery, we will refund your money.  If we ship your models to you and the postal service in your country returns your models to us as undeliverable, we will refund the cost of the models, but not the shipping cost.  Please ensure your delivery address is correct when ordering.

If you would like your models delivered to any of the following locations, please check with the US Postal Service before you place your order to be sure your models can be delivered to you.

AC Ascension Islands

AQ Antarctica

BV Bouvet Island

CC Cocos (Keeling) Islands

CU Cuba

CX Christmas Island

EH Western Sahara

ER Eritrea

FK Falkland Islands (Malvinas)

GQ Equatorial Guinea

GS South Georgia & South Sandwich Is.

HM Heard and McDonald Islands

IO British Indies Chagos

IR Islamic Republic of Iran

KP Korea, North

MI Midway

MM Myanmar

NR Nauru

NU Niue

PC Caroline Islands

PM Saint Pierre and Miquelon

PN Pitcairn

SD Sudan

SH Saint Helena

SO Somalia

SS South Sudan

ST Sao Tome and Principe

SY Syrian Arab Republic

TF French Southern Territories

TK Tokelau

TM Turkmenistan

WK Wake Island

* Model Monkey only collects sales tax for purchases shipped to North Carolina, USA addresses.  Under United States Federal law, Model Monkey qualifies as a home-based, small business that does not meet the sales threshold established by the US Supreme Court's 2017 South Dakota v Wayfair decision.  Therefore, Model Monkey is not required to collect, and does not collect, sales tax for customers located outside North Carolina, USA.

** Model Monkey does not collect New Zealand GST for purchases shipped to New Zealand.  Model Monkey does not meet New Zealand's NZ$60,000 annual revenue (turnover) threshold for "low value goods" delivered to New Zealand.