Important Notices
Payment and Shipping

Important Notices

1.  Production speed: most models are made and shipped within 1 week of ordering.  Orders for very large models such as 1/200 scale Titanic smokestacks, and large orders for many models including 1/32 scale Beaufighter sets, may take longer than 1 week to print.  Please be advised that we have a limited production capacity and 3D-printing is a very slow process.

2.  Shipping speed

  • US customers, please allow up to 2 weeks after production for delivery.

  • International customers, normal delivery is within 2 weeks after production.  Please allow up to 8 weeks for unusual delivery conditions.  International customers continue to report long postal and customs delays and tracking system errors.  If you cannot wait 8 weeks, please consider requesting delivery by UPS or FedEx or do not order.  Tracking may pause while your models are held for inspection by customs officials in your country.

3. International shipping status as of 1 September 2022:

  • Africa:  Yes, to most locations!  Click here for exceptions.

  • APO, FPO and DPO:  Yes, to most locations!  Click here for exceptions.

  • Asia:  Yes, to most locations! Click here for exceptions.

  • Australia:  Yes!  

  • Caribbean and Central America:  Yes, to most locations!  Click here for exceptions.

  • Europe:  Yes, to most locations!  Expect stopped tracking and unusual customs delays.

    • Belarus:  No service - international sanctions.

    • Russia:  No service - international sanctions.

    • Ukraine:  Yes!  Local delivery may be delayed or not possible due to armed conflict.

  • Iceland:  Yes!

  • New Zealand:  Yes!

  • North America:  Yes!

  • Pacific islands:  Yes, to most locations!  Click here for exceptions.

  • South America:  Yes!  Brazilian customers, please provide your CPF or CNPJ number when ordering.

4. International import taxes and duties: Model Monkey does not collect VAT, GST or other taxes levied by foreign governments at checkout.*  Your government may require you to pay taxes and other fees before your models will be released to you.  If you refuse to pay these costs and officials in your country return your models to us, we will refund the cost of the models to you but not the shipping cost.  The shipping cost pays for postage and packing materials and is not recoverable.  See the "International Shipping" section below.

5.  All sales final.  As a Covid-19 precaution, and for other reasons, we do not accept returns.  We do not re-sell products that have been handled by other customers.

6.  Problems checking out?  Try these fixes:

  • disable your browser's adblocker

  • clear your browser's cache

  • refresh the Model Monkey webpage you are viewing

7.  Problems contacting us by email?  You haven't received a reply within 24 hours?  Copy and paste modelmonkeybookandhobby@gmail.com into the address bar of your email program.  If you send us an email through Outlook.com, we will receive your message but may not be able to reply to your Outlook.com email address.  Please use another email service.  Please make sure your inbox isn't full.  Customers' email service providers often report that our messages to customers can't be delivered because the recipient's inbox is full.

8.  Large or unusual orders:  as a protection against scammers, if you place a large or unusual order, we may contact you by email or telephone to confirm that you authorized the payment.  If we can't confirm that you placed the order, we will assume that someone else fraudulently placed the order without your authorization.  We will then cancel the order.  If we cancel your order in error, please contact us.

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Payment and Shipping

How do I pay? 

We accept:                                                                               Alipay accepts: 

PayPal accepts:

Credit or debit card:  check out with PayPal.  Pay Pal will accept your credit or credit card payment.  You do not need a PayPal account to use your credit or debit card.

PayPal: your order will be shipped to the mailing address recorded by PayPal.  Please ensure your PayPal mailing address is correct before ordering.

WeChat Pay:  checkout using Alipay.

When do I pay?  Your credit card, debit card or PayPal account will be charged when you place your order.

Do I have to pay tax? Model Monkey does not collect any tax for models sent to addresses outside North Carolina, USA.*  

  • North Carolina, USA addresses: 7.25% sales tax collected at checkout.

  • International customers: you may be subject to your country's taxes (VAT, GST, etc.), tariffs, import duties and other fees.  See the "International Shipping" section below for more information.

 

When is my model made?  Most models are made within 1 week of you placing your order.  But orders for many models and orders for large models such as 1/200 scale Titanic funnels and 1/96 scale battleship turrets may take longer to make.  Models are "made-to-order".  This means your models are 3D-printed after you place your order.  We carry no stock.  Production time varies according to workload.  We make models on a first-come, first-served basis.  3D-printing is a very slow process.  Each model typically takes several hours to print.  Large models can take an entire day to print.

How is my model shipped?  Via the United States Postal Service (USPS).  USPS is closed on Saturday afternoons, Sundays and US Federal holidays (click here).  There is no shipping on those days.

When is my model shipped?  The next business day after 3D-printing is complete.  When we buy postage and create the shipping label, you will receive an automated email notification in English stating that your models have been shipped.  The message will include a tracking number.  We deliver your models to the local post office the same day the shipping label is created.  The shipping label creation date is the actual mailing date.

 

Will you combine shipping?  Yes.  Upon request, we can combine shipping for multiple orders that have not yet been shipped.  If you do not request combined shipping, we will ship your multiple orders separately.

From where is my model shipped? 

Gray resin models are printed by Model Monkey with our own Formlabs 3D printers and shipped from the Model Monkey workshop in North Carolina, USA.

White acrylic plastic models, nylon models, metal nameplates, and very large models too big for our own 3D printers are sold and shipped by a separate company called "Shapeways".  Shapeways ships from their factories in New York, USA or Eindhoven, Netherlands.  Normally, your Shapeways-printed model will be printed in the Shapeways factory that is closest to you and shipped to you from that factory.  Shapeways may use shipping carriers other than USPS.  When you buy Model Monkey-designed products from Shapeways, you are actually buying the model from Shapeways, not from Model Monkey.  Models and nameplates printed and shipped by Shapeways may be subject to sales tax, VAT, GST or other taxes and fees.  For models bought from Shapeways, please contact Shapeways customer service (click here) for Shapeways' printing, tax and shipping questions.

What does the shipping cost pay for?  The shipping cost pays for postage, shipping box, packing materials and delivery by us to the local post office or courier station.

How much does shipping cost?

United States and US Territories including

Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Marianas, etc.,

US Military APO, FPO and Diplomatic DPO addresses

  • USPS First-Class Package:

    • orders up to $20:  $6 USD.

    • orders from $21 to $100 :  $8 USD.

    • orders from $101 to $200:  $9 USD.

    • orders from $201 to $300:  $10 USD.

    • orders over $300 USD:  $11 USD.

    • Delivery time: please allow 1 week for production plus 8 business days for delivery.  Large orders, delivery to US Territories, APO, FPO and DPO may take longer.  Expect Covid 19 related delays.

  • USPS Priority Mail with insurance:

    • orders up to $100:  $12 USD.

    • orders from $101 to $200:  $13 USD.

    • orders from $201 to $300:  $14 USD.

    • orders over $300 USD:  $15 USD.

    • Delivery time: please allow 1 week for production plus 2-3 business days for delivery.  Large orders, delivery to US Territories, APO, FPO and DPO may take longer.  Expect Covid 19 related delays.

  • Tracking information:  yes.

  • UPS or Fedex:  available.  Contact us for a cost estimate.

  • Sales tax:  7.25% is collected at checkout for models shipped to North Carolina, USA addresses.* 

  • APO, FPO, DPO: choose "Armed Forces Americas", "Armed Forces Europe" or "Armed Forces Pacific" as your state at checkout.

International Shipping

  • Africa, Asia, Eastern Europe, Greece and Pacific Islands: after ordering, please send us a message with your delivery address written in the alphabet or characters you use locally.  We will add a label to the shipping box with your delivery address exactly as you write it in your characters to aid in delivery.

  • US Postal Service First Class International Package:

    • Orders up to $100 USD:

      • Australia, China, Hong Kong, Japan, New Zealand and South Korea:  $20 USD.

      • Brazil:  $21 USD.  Please provide your CPF or CNPJ number to us when ordering.

      • Canada and Mexico:  $16 USD.

      • Europe and Greenland:  $19 USD except:

        • Belarus:  no service due to lack of air transport.

        • Russia:  no service due to armed conflict.

        • Ukraine:  local delivery may be delayed or unavailable due to armed conflict.

      • All other locations:  $17 USD.

    • Orders $100 - $400 USD:  $30 USD.

    • Orders over $400 USD:  $65 USD.  

  • Insurance:  not available.

  • Tracking information:  to many, but not all locations.

    • USPS tracking service to some locations may stop once the package departs the USA.

    • Tracking information will pause while your package is being held for inspection by customs officials in your country.  Tracking may or may not resume after customs officials release your models for delivery.

  • Delivery time: normally 2 weeks but as long as 8 weeks to some locations.  If you cannot wait 8 weeks, please do not order.  Expect Covid 19-related delays.

  • Taxes such as VAT and GST, tariffs and import duties:  Model Monkey does not collect any taxes or fees on behalf of a foreign government.  You, the customer, must pay any taxes, duties or fees required by your government to your country's officials. Customs duties and import taxes for scale models vary by location and change without notice. Contact customs officials in your country to estimate the cost of any taxes, duties or fees.  When contacting customs officials in your country, use HS Code 950320 for "scale models" to help obtain an accurate tax estimate. 

    • Australian and Kiwi customers may be required to pay "GST" (Goods and Services Tax)  upon receipt.

    • Brazilian customers: Please provide your CPF or CNPJ number to us when ordering.  Brazilian customs officials will return your package to us or destroy it if your CPF or CNPJ number is not provided.

    • EU and other European customers may be required to pay "VAT" (Value-added Tax) upon receipt.

    • UK customers may be required to pay upon receipt:

    • Other international customers may be required to pay taxes, import duty and other fees upon receipt.

  • Customs declaration label:

    • The customs declaration label on your package will read "Scale models" and HS code 950320.

    • The actual cost of the models will be stated on the customs declaration label.  Requests to state a false, lower cost will not be honored.  Under US Federal law (13 United States Code § 305 - Unlawful Export Information Activities), falsifying a customs label is a serious crime here in the US, punishable by up to 5 years imprisonment, a $10,000 fine, and forfeiture of our business which is also our home.

  • Shipping by courier such as FedEx and UPS is available.  Our location is not served by DHL.  Contact us for a FedEx or UPS cost estimate or go to UPS.com (click here) or FedEx.com (click here)The origination address is:

    • UPS store - 1421 E. Broad Street, Fuquay Varina, NC 27526, USA.

    • FedEx store - 1051 E. Broad Street, Fuquay Varina, NC 27526, USA.

Select a 6" x 6" x 6" cardboard box (15.25 cm x 15.25 cm x 15.25 cm) weighing 0.5 pounds (0.25 kg) for a typical package.  If the estimated shipping cost is within your budget, please contact Model Monkey (click here) to request FedEx or UPS international shipping before making your order. 

We may not be able to ship to some locations.

USPS, FedEx and UPS may refuse to accept packages addressed to some locations due to Covid 19 restrictions, armed conflict, sanctions, etc..  If the shipping carrier refuses to accept your package, we will issue you a full refund.

Some countries may refuse to accept packages shipped from the United States.  Some international customers have refused to pay their country's import taxes.  If officials in your country return your models to us, we will refund the cost of the models to you, but not the shipping cost.  The shipping cost pays for postage and packing materials and is not recoverable.  Before ordering, please contact your local postal service, FedEx or UPS office and ask if a package from the USA can be delivered to you.

Click here for a list of locations not served by USPS due to COVID 19 or armed conflict.

Is tracking information provided?  Yes, to most locations.  We deliver your package to the local post office, FedEx or UPS store the same day the shipping label is createdUSPS employees may not be available to scan your package into the USPS tracking system for another day or two.  Until your package is scanned into the USPS tracking system, tracking information status will erroneously read "Pre-Shipment...Shipping Label Created, USPS Awaiting Item".  This status is not accurate.  Accurate tracking status normally begins after the package is scanned at USPS.

After you receive a tracking number, you can request automated USPS tracking updates by text or emailSign up for automated tracking updates on the "USPS Tracking" webpage for your package under the "Text & Email Updates" drop-down menu.

Will Model Monkey replace models damaged during shipping?  If your model arrives damaged, please contact us by email within 1 week of delivery. 

  • Please send us photos of the damaged model and the shipping box. 

  • For US Postal Service insured shipments, we will file a claim for damage with the US Postal Service.  We will forward your photos to USPS for examination.  USPS may require from you further proof of damage or loss of contents.  In order to qualify for the replacement or refund, you must retain any damaged item in the condition you received it, packaging and all other contents until the claim is resolved.  USPS may require you to bring the item, packaging, and all contents to a post office for inspection.  USPS prosecutes persons making false insurance claims.

I think my models have been lost in transit.  Can you help?  Yes, we can submit a search request with USPS on your behalf.  USPS will provide you search status updates via email.

Can I return or exchange models I have received?   We do not accept returns.  As a Covid-19 precaution, we do not re-sell products that have been handled by other customers.

* Tax information: 

  • US customers: under North Carolina state law, Model Model LLC is required to collect 7.25% sales tax for models we ship to North Carolina addresses.  Model Monkey LLC is not required to collect, and does not collect, sales tax for models shipped to US addresses outside North Carolina, USA.  Under United States Federal law, Model Monkey LLC qualifies as a home-based, small business that does not meet the sales threshold established by the US Supreme Court's 2017 South Dakota v Wayfair decision. 

  • Australian and Kiwi customers: Model Monkey LLC does not meet Australia's or New Zealand's GST sales thresholds.  Therefore, Model Monkey LLC does not collect Australia or New Zealand GST. 

  • European customers: Model Monkey LLC is not authorized to collect VAT by any European tax authority.  Model Monkey LLC does not meet the EU's €10,000 per year threshold for distance sales of goods.  Therefore, Model Monkey LLC does not collect VAT for models shipped to customers in the EU.

  •  eBay customers. We sometimes sell models on eBay.  If you buy Model Monkey products sold on eBay, eBay will collect sales tax, VAT, GST or other taxes at a rate based on your location.

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