Payment and Shipping Information

and Important Notices

IMPORTANT NOTICES:

 

1.  Production delays: we are experiencing significant production delays due to heavy demand, orders for very large models, and large orders for many models.  Please be advised that we have a limited production capacity and 3D-printing is a very slow process. 

  • US customers, please allow 2 weeks for production plus 2 weeks for delivery.

  • International customers, please allow 2 weeks for production plus 6 weeks for delivery.

2.  Temporary closures: because we often receive orders for more models than we can make in a timely manner, we will occasionally close for a few days to catch up on existing orders.  During our temporary closures, we will stop accepting new orders for models made in gray resin.  But you can continue to order nameplates (click here) and Model Monkey products made by Shapeways (click here).  You can also continue to add products to your Model Monkey cart and add products to your wish list.

 

Existing orders will be printed and shipped during our temporary closures.

We will be closed during our annual holiday, June 1-11.

3. Shipping delays: expect Covid 19-related shipping delays and incorrect tracking status. Model Monkey cannot resolve these problems.

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Payment and Shipping frequently asked questions.

How do I pay?  We accept PayPal, PayPal Credit, Venmo, Visa, MasterCard, American Express and Discover.

If paying with PayPal, your order will be shipped to your PayPal mailing address.

Please ensure your PayPal mailing address is correct before ordering.

Do I need a PayPal account?  No, you do NOT need a PayPal account to use your credit card. To use your credit or debit card, check out as if you were using PayPal by clicking the yellow "checkout with PayPal" icon.  PayPal will accept and securely process your credit or debit card.

When do I pay?  You will be charged when you place your order.

Do I have to pay tax?  Model Monkey does not collect any tax for models sent to addresses outside North Carolina, USA.*  We collect 7.25% sales tax at checkout for models we make and send to North Carolina, USA addresses.  Models shipped internationally may be subject to your country's taxes, tariffs, import duties and other fees.  See the "International Shipping" section below for more information.

 

Do you accept returns?  No returns.  All sales are final.

When is my model made?  Your models are 3D-printed after you place your order ("made-to-order").  Most models are made within 1 week of you placing your order.  But larger orders and larger models, such as 1/200 scale Titanic funnels and 1/96 scale turrets, take longer to make and may require more than 1 week.  Production time varies according to workload.    We make models on a first-come, first-served basis.  3D-printing is a very slow process.  Each model typically takes several hours to print.  Large models can take a day to print.

 

When is my model shipped?  The next business day after 3D-printing is complete.  When we buy postage and create the shipping label, you will receive an automated email notification in English stating that your models have been shipped.  We deliver your models to the local post office the same day the shipping label is created.  The shipping label creation date is the actual mailing date.

 

How is my model shipped?  Via the United States Postal Service (USPS).  USPS is closed on Saturday afternoons, Sundays and the following 2021 US Federal holidays (no shipping on these days):

  • Monday, May 31 (Memorial Day)

  • Monday, July 5 (observed Independence Day)

  • Monday, September 6 (Labor Day)

  • Monday, October 11 (Columbus Day)

  • Thursday, November 11 (Veterans Day)​

  • Thursday, November 25 (Thanksgiving Day)

  • Friday, December 24 (observed Christmas Day)

 

Is tracking information provided?  Yes, to most locations.  The US Postal Service is reporting limited employee availability due to Covid 19.  Although USPS receives your package the same day the shipping label is created, USPS employees may not be available to scan your package into the USPS tracking system for another day or two.  Until your package is scanned into the USPS tracking system, tracking information status will erroneously read "Pre-Shipment...Shipping Label Created, USPS Awaiting Item".  This status is not accurate.  Accurate tracking status normally begins after the package is scanned at USPS.

After you receive a tracking number, you can request automated USPS tracking updates by text or emailSign up for automated tracking updates on the "USPS Tracking" webpage for your package under the "Text & Email Updates" drop-down menu.

Will you combine shipping?  Yes, upon request, we can combine shipping for multiple orders that have not yet been shipped.  If you do not request combined shipping, we will assume you want us to ship your orders separately.

From where is my model shipped? 

Gray resin models are printed by Model Monkey with our own 3D printers and shipped from the Model Monkey workshop in North Carolina, USA.

White acrylic plastic models, nylon models, metal nameplates, and very large models designed by Model Monkey are 3D-printed and shipped by a separate company called "Shapeways".  Shapeways ships from their factories in New York, USA or Eindhoven, Netherlands.  Normally, your Shapeways-printed model will be printed in the Shapeways factory that is closest to you and shipped to you from that factory.  Shapeways may use shipping carriers other than USPS.  When you buy Model Monkey-designed products from Shapeways, such as nylon models, acrylic plastic models, or metal nameplates, you are actually buying the model from Shapeways, not from Model Monkey.  Models and nameplates printed and shipped by Shapeways may be subject to sales tax, VAT, GST or other taxes and fees.  For models bought from Shapeways, please contact Shapeways customer service (click here) for Shapeways' printing, tax and shipping questions.

Where can you ship?  USPS can ship to more than 190 countries world-wide including, APO, FPO and DPO. 

 

APO / FPO / DPO AE customers, please use New York as your shipping state.

APO / FPO / DPO AP customers, please use California as your shipping state.

 

We may not be able to ship to some locations.

USPS may refuse to accept packages addressed to some locations.  If USPS refuses to accept your package, we will issue you a refund.

 

Covid 19 notice: some countries refuse to accept packages shipped from the USA.  If the postal service or customs officials in your country return your models to us, we will refund the cost of the models to you, but not the shipping cost.  The shipping cost is not refundable because we paid the shipping cost to the shipping carrier.  Before ordering, please contact your local postal service and ask if a package from the USA can be delivered to you.

Click here for a list of locations temporarily not served due to COVID 19.

 

Do you replace models damaged, lost or stolen during shipping?  Only if you buy shipping insurance at checkout.  The shipping carrier, not Model Monkey, is responsible for products that are damaged, lost or stolen in transit.  USPS will not honor a claim for damages or loss unless you buy shipping insurance at checkout.  Model Monkey will not replace damaged or lost products at our cost if no insurance has been purchased.  If your insured models are lost or damaged, USPS or your local postal service may require from you proof of damage or loss of contents.  You must retain any damaged item in the condition you received it, packaging and all other contents until the claim is resolved.  USPS or your local postal service may require you to bring the item, packaging, and all contents to a post office for inspection.

How much does shipping cost?

Domestic US and US Territories, including Puerto Rico, Guam etc.,

US Military (APO and FPO) and Diplomatic (DPO) addresses

  • USPS First-Class Package:  $5 USD.

  • Shipping insurance:  add $2.70 USD.

  • Tracking information: yes.

  • Delivery time: please allow 2 weeks for production plus 2 weeks for delivery.  Delivery to US Territories, APO, FPO and DPO may take longer.  Expect Covid 19 related delays.

  • Sales tax:  7.25% is collected at checkout only for models shipped to North Carolina, USA addresses.* 

  • APO, FPO, DPO AE: choose New York as your shipping state at checkout.

  • APO, FPO, DPO AP: choose California as your shipping state at checkout.

International Shipping

  • Canada and Mexico - USPS First-Class International Package:  $13 USD.

  • Europe, Caribbean, Central and South America - USPS First-Class International Package:  $16 USD.

  • All other locations - USPS First-Class International Package:  $18 USD.

  • Shipping insurance:  add $2.70 USD.

  • Tracking information:  to many, but not all locations.  Customers may experience incorrect, stopped or nonexistent tracking information.  USPS tracking service to some locations may stop once the package departs the USA.  Tracking information will pause while your package is being held for inspection by customs officials in your country.  Tracking may resume after customs officials release your models for delivery.  Customers in Norway, Sweden and Finland: tracking will stop when your models arrive in your county and may not resume.  Model Monkey cannot resolve tracking disruption.

  • Delivery time: please allow 2 weeks for production plus 6 weeks for delivery.  Expect Covid 19-related delays.

  • Taxes, tariffs and import duties:  Model Monkey does not collect any taxes on behalf of a foreign government.  This includes "VAT", "GST", tariffs, import duties, and any fees required by your country or your postal service.*  You, the customer, must pay any taxes, duties or fees required by your country to your country's officials.  Contact customs officials in your country to estimate the cost of any taxes, duties or fees.  Use HS Code 950320 for "scale models".

    • Australian and Kiwi customers may be required to pay "GST" (Goods and Services Tax)  upon receipt.

    • European customers may be required to pay "VAT" (Value-added Tax" upon receipt.

    • UK customers may be required to pay "VAT" upon receipt plus:

    • Other international customers may be required to pay customs duty and other fees upon receipt.

  • Customs declaration label:

    • The customs declaration label on your package will read "Scale models" and HS code 950320Customs duties and import taxes for scale models, HS code 950320, vary by location and change without notice.

    • The actual cost of the models will be stated on the customs declaration label.  Requests to state a false, lower cost will not be honored.  Falsifying a customs label is a serious crime here in the US, punishable by up to 5 years imprisonment, a $10,000 fine, and forfeiture of our business which is also our home (see 13 United States Code § 305 - unlawful export information activities).

  • International shipping by courier such as UPS, FedEx or DHL is not offered as a shipping option at checkout.  For those customers who require shipping by courier, we can ship by UPS or FedEx.  Our location is not served by DHL.  Please be advised that international shipping by courier is extremely expensive, normally more than $100 USD to most locationsTo estimate your cost, go to UPS.com (click here) or FedEx.com (click here)The origination address is:

    • UPS store - 1421 E. Broad Street, Fuquay Varina, NC 27526, USA.

    • FedEx store - 1051 E. Broad Street, Fuquay Varina, NC 27526, USA.

Select a 6" x 6" x 6" cardboard box (15.25 cm x 15.25 cm x 15.25 cm) weighing 0.5 pounds (0.25 kg) for a typical package.  If the estimated shipping cost is within your budget, please contact Model Monkey (click here) to request FedEx or UPS international shipping before making your order. 

* Under United States Federal law, Model Monkey LLC qualifies as a home-based, small business that does not meet the sales threshold established by the US Supreme Court's 2017 South Dakota v Wayfair decision.  Therefore, Model Monkey LLC is not required to collect, and does not collect, sales tax for customers located outside North Carolina, USA.  Model Monkey LLC does not collect VAT for European customers.  Model Monkey LLC does not meet Australia's or New Zealand's GST sales thresholds, therefore we do not collect Australia or New Zealand GST. 

 

Except for new nameplates, we do not accept requests for new models or alterations to existing models.

Model Monkey does not sell your personal information to anyone.

Model Monkey is GDPR and CCPA compliant.

When you access this catalog, your identity and precise location are not identified or recorded by Model Monkey.

  • When you subscribe or make a purchase, Model Monkey only uses your personal information to communicate with you or process your order.

  • Model Monkey does not receive or record your credit card, debit card or banking information.  When you buy models from Model Monkey, your PayPal or credit card information is processed and recorded by PayPal, not Model Monkey.

  • Model Monkey will never send you an email or text message asking for your credit card, debit card, or banking information. 

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